At Inner Peace, we understand that unanticipated events occur in everyone’s life. In our commitment to provide an excellent experience for all of our clients and out of consideration for our therapists’ time we have adopted the following policies:
What do I do when I arrive?
Please arrive for your appointment a few minutes ahead of time to prepare for the session including a bathroom break if needed, discuss changes to health and the focus of session for that day as well as filling out an intake form for first time clients.
What if I need to cancel?
Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. If a client fails to cancel within 24 hours, they will be asked to pre-pay for future services.
What is your no show policy?
Clients who fail to show for appointments may be asked to pre-pay for future services. It is important that our massage therapists are compensated for reserved time slots.
How do I pay?
Payment is due at time of service. Inner Peace accepts cash, local checks, Debit and Credit Cards including – MasterCard, Visa, and Discover. We do not provide billing for insurance, but will gladly provide you with a receipt if you would like one.
What if someone else makes my appointment for me?
If someone other than yourself is booking the appointment for you, we ask that the person who will be arriving please call our office (479) 452-7977.
What if I’m going to be late?
In fairness to the next client, please arrive on time. Sessions begin and end at scheduled times. We regret that late arrivals will not receive extension of scheduled appointments.
In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.